Shipping policy

Last updated: October 26, 2026

Shipping and delivery

Where we deliver

We deliver to street addresses in the 48 contiguous United States and Washington, D.C. We do not currently deliver to Alaska, Hawaii, US territories or military addresses (APO, FPO or DPO). PO boxes are not supported. Please enter a complete street address at checkout.

Shipping charges

Standard shipping is free on eligible orders, with no minimum order value. Any applicable taxes collected by us are shown before you submit your order.

Processing and shipping estimates

Order processing takes place before shipping transit. The current estimates for our products are:

Product	Estimated processing	Estimated transit after dispatch
Light-Up Inflatable Santa — 7 ft	1–3 days	3–7 days
Warm White String Lights — 10 m, 100 LEDs	1–3 days	7–19 days; some shipments take 20 days or longer
Christmas Star Waterfall Lights — 350 Multicolour LEDs	1–3 days	3–5 days

Processing and transit are separate periods. These are estimates, not guaranteed delivery dates. Delivery can take longer during peak periods or because of carrier or customs delays. Arrival before Christmas is not guaranteed.

Dispatch, tracking and separate parcels

We arrange fulfilment and delivery of our products through logistics partners. Items may be dispatched from US or international locations and arrive in separate parcels. Separate parcels do not create an additional shipping fee charged by Noel & Pine after purchase. Noel & Pine is your seller and point of contact. We provide tracking details after dispatch when the tracking information becomes available.

Customs and import enquiries

Import treatment depends on the shipment origin and the applicable customs requirements. Free standard shipping does not itself mean that every shipment originates in the United States or that all possible third-party import charges have been included. Any taxes or import charges collected by Noel & Pine are shown before you place an order. If a carrier requests a customs or clearance payment, contact us before paying so that we can investigate the charge and explain the options available for your order.

Delays, missing parcels and address issues

Contact us if your order is delayed, tracking appears incorrect or a parcel is missing. We will investigate with our fulfilment and delivery partners. If we cannot ship within the stated shipment period, we will contact you about the delay and the consent, cancellation and refund options required by law. Please contact us promptly about address corrections; changes may not be possible after dispatch. We do not limit your legal rights where goods are missing, damaged or not supplied.