Refund policy

Last updated: October 22, 2026

Returns and refunds

For eligible change-of-mind returns, request a return within 14 days of delivery. We offer store credit under this voluntary policy, and you pay return postage to Denmark. This does not replace any right to a refund or another remedy under applicable law.

Requesting a change-of-mind return

Email johannesdam123456@gmail.com with your order number and the item you would like to return within 14 calendar days after receiving it. If an order arrives in separate parcels, the period for an item starts when you receive that item. We will send return instructions. Send an approved return within 14 calendar days of receiving those instructions.

Under this voluntary policy, items must be unused, uninstalled and in their original condition, with their original packaging, supplied parts and accessories. These conditions apply to change-of-mind returns and do not remove rights concerning defective, damaged or incorrect goods. There is no restocking fee.

Return address and postage

Authorised returns go to Johannes Damsted, Lahnsgade 76, 5000 Odense C, Denmark. We do not offer a US return address. For a change-of-mind return, you pay the postage to Denmark, which may be substantial. Keep proof of postage; a tracked service is recommended. Please contact us before sending goods so that we can identify your return. This request for instructions does not restrict a return or remedy required by law.

Store credit for eligible change-of-mind returns

After receiving and inspecting an eligible return, we will issue store credit within 14 calendar days for the amount actually paid for the returned item, after any discounts. Your return-postage costs are not added to that credit. Standard shipping on our eligible US orders is free, so there is no outbound delivery charge to deduct. We will email you about the return and how to use the credit.

Credit is issued in USD to the customer account associated with the order. Sign in using the email address used for your order to redeem available credit at checkout. We do not apply an expiry date or an inactivity fee to return-related credit. Where the law requires cash redemption or a refund to the original payment method, we will provide that instead.

Defective, damaged or incorrect goods

Contact us promptly with your order number and a description of the issue. Photos or a short video can help us investigate where reasonably available. Reporting an issue within seven days helps us resolve it quickly, but seven days is not a cut-off for your legal rights.

We will arrange an appropriate replacement, refund or other remedy required by the circumstances and applicable law. We cover necessary return postage for a confirmed defective, damaged or incorrect item when a return is required, and we will provide instructions. A legally required refund will not be limited to store credit.

Missing orders, shipping delays and cancellations

If your order has not arrived, or tracking appears incorrect, contact us so we can investigate. Where we cannot supply the goods, or a refund is due for an unshipped or undelivered order, we will refund the amount due to the original payment method rather than require store credit. If shipment is delayed beyond the stated period, we will provide the delay information and cancellation or refund options required by law.

To request cancellation before dispatch, email us as soon as possible. We will check whether dispatch can be stopped. This does not limit cancellation rights required by law. Approved cancellations of unshipped goods are refunded to the original payment method.

Refund processing and exchanges

When a monetary refund is due, we process it within the period required by applicable law. Your bank or payment provider may need additional time to display it. We will confirm the refund by email. Direct exchanges are not offered under the voluntary change-of-mind policy; this does not affect a replacement owed for a problem with your order.

Your rights and contact

This voluntary US return offer does not exclude any mandatory consumer or warranty rights that apply to your purchase. Noel & Pine is your seller and point of contact, including when delivery is arranged through our service partners.

Johannes Damsted, trading as Noel & Pine.
Lahnsgade 76, 5000 Odense C, Denmark.
Email: johannesdam123456@gmail.com.
Telephone: +45 22 39 42 25.